Beautiful Communication Policies
Beautiful Communication
Service Availability
Evaluation and Therapy
Available to clients residing in:
Massachusetts, Rhode Island, Pennsylvania,
Florida, South Dakota, California, and Hawaii
Parent & Family Coaching
Available to clients worldwide
Session Details
All sessions are held virtually on Zoom
Sessions are available Monday – Thursday
Speech Therapy & Coaching Sessions are one hour
Policies & Scheduling
Scheduling
You will schedule and reschedule sessions through Acuity Scheduling, the scheduling system available within the Beautiful Communication website.
If you are enrolled in a subscription plan, the same day(s) and time(s) will be reserved for your weekly sessions. You may change your recurring session time if needed, based on mutual availability.
You may reschedule a session through Acuity Scheduling with at least 24 hours’ notice. Rescheduled sessions must occur within 30 days of the original session.
Late Arrivals
If you arrive late, your session will still end at the scheduled time. If you have not arrived or contacted Willow within 15 minutes, your session will be considered missed.
Missed Sessions
Sessions that are not rescheduled with at least 24 hours’ notice or are not attended are considered missed sessions and cannot be rescheduled or refunded. If you miss three consecutive sessions without communication, your subscription will be discontinued.
Planned Time Off
If you or Willow will be unavailable for a scheduled session due to occasional planned time off, you may choose to reschedule or have the session excluded from your subscription billing. Advance notice is appreciated whenever possible.
Subscription Changes
Weekly plans may be increased, decreased, or paused as needs change. You or Willow may discontinue recurring services at any time without penalty.
Refund Policy
All purchased services are non-refundable. However, if Willow needs to cancel a session, you may choose to reschedule or receive a refund.
Willow Cancellations
In the unlikely event that Willow must cancel a session, you may choose to reschedule or receive a refund for the affected session.
Technology Issues
If technology issues interfere with your session, we will attempt to reconnect and continue the session. If we are unable to continue, the session will be rescheduled.
Communication Between Sessions
To ensure every client receives equitable support, collaboration is provided during scheduled sessions. Parents and caregivers are warmly encouraged to use time at the beginning and/or end of each session to discuss progress, ask questions, and receive practical strategies for supporting communication between sessions. For scheduling needs, you are always welcome to reach out outside of sessions.
Let’s Walk Together on
Your Communication Journey
— To Begin —
Schedule your Initial Speech-Language Evaluation or Initial Parent & Family Coaching Session
— To Connect —
If you have questions before beginning, you are warmly invited to schedule a Complimentary Initial Consultation or email willow@beautifulcommunicationslp.com
Together, we empower every voice to shine — changing lives through the beautiful power of communication.
